Frequently Asked Questions
Everything you need to know about buying premium pre-owned smartphones.
What is the cosmetic condition of your smartphones?
Every device undergoes a rigorous 30-point inspection. We categorize our phones into three categories: 'Pristine' (like new), 'Excellent' (minimal micro-scratches), and 'Good' (visible signs of use), ensuring transparency before you buy.
Do the phones come with a battery health guarantee?
Yes, we guarantee that every smartphone shipped from Orchard has a minimum battery capacity of 85% relative to its original state, ensuring all-day performance.
Is there a warranty on pre-owned devices?
Absolutely. Every purchase includes a complimentary 6-month Orchard Warranty that covers hardware defects and internal malfunctions not caused by accidental damage.
Are these smartphones unlocked for any carrier?
Yes, all devices sold at Orchard are contract-free and carrier-unlocked, meaning they will work with any GSM or CDMA network provider globally.
What is your return policy?
We offer a 14-day 'No Questions Asked' return window. If you aren't satisfied with your device, you can return it for a full refund or exchange, provided it is in the same condition as received.
What accessories are included with my order?
To reduce electronic waste, we ship our phones in eco-friendly Orchard packaging. Each device includes a high-quality MFi-certified charging cable, though power adapters are sold separately.